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Need for collaboration will drive apps into the cloud
Submited by daniela.manolescu,
on 2010-05-05,
in Web Integration
(Stuart Corner, ITWire) The need to integrate mainstream enterprise applications such as ERP and CRM with unified communications services and make them accessible from any device, anywhere will drive all these applications into the cloud over the next few years.
Verizon Business' UC practice manager, Ben Green, says that the 'unified communications as a service' (UCaaS) platform of the future will provide a full suite of communications services, such as hosted IP telephony, voicemail, email, instant messaging and presence, but more importantly will interface readily to other applications such as ERP and CRM, virtualised and running in the cloud. He sees this integration as "the next revolution" in unified communications services but predicts that is will likely be around 2015 before the first large scale adoptions take place. Leave a comment
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