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Instant messaging found to reduce workplace interruption
Submited by alexandru.pavel,
on 2008-11-21,
in Studies & Benchmarks
Looks like the aussies have taken down a long lasting myth... (ITnews.com.au)A recent study has found the use of instant messaging software in the workplace to reduce disruption. The findings challenge the widespread belief that instant messaging, used in addition to phone and e-mail, may increase workplace interruption and reduce productivity.Researchers found that instant messaging was often used as a substitute for telephone, e-mail, and face-to-face communications. While the use of instant messaging software led to more conversations on the computer, conversations were briefer and less disruptive than in other forms of communication. The non-disruptive nature of instant messaging is said to be due to how people are using the technology. Researchers found that many workers use the technology to check in with coworkers to see when they are available, or to solicit quick answers to questions without engaging in longer, face-to-face conversations. Instant messaging software also gives people the ability to flag their availability or postpone responses to a more convenient time, which reduces workplace disruptions. It's a definite step up, even though several employers are/will be limiting IM-img to an internal messaging tool. However, when it becomes the standard, instant messaging will be fully embraced due to its advantages before being dumped for the next best thing. Any thoughts on what could outdo the comfortable and increasingly popular IM? Leave a comment
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