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10 things you should know about supporting mobile devices

(Brien Posey, TechRepublic) The explosion of mobile device usage in business has led to some tricky and unexpected support challenges. Brien Posey lists some of the concerns IT pros should be aware of.

Mobile devices have been around in one form or another for many years, but only recently have they gained mainstream acceptance in enterprise environments. For IT pros, it’s important to understand the unique challenges associated with managing these devices. In this article, I will give you 10 things to think about:
1. Remember the importance of device consistency
2. Use fully provisionable devices
3. Make sure that users are aware of mobile device policies
4. Take security seriously
5. Decide whether to allow personal devices
6. Decide up front what to do about roaming
7. Plan to deal with lost devices
8. Stay on top of malware threats
9. Periodically measure the impact of mobile devices on your network
10. Make sure that the IT staff is trained for mobile device support

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